Frequently Asked Questions
Everything you need to know about styling your home with Gone Stores.
How long will it take to receive my furniture order?
Standard shipping typically takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are non-refundable.
Do you offer international shipping?
Currently, Gone Stores ships exclusively within the continental United States and Canada. We are working on expanding our reach to international destinations soon.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.
Are your products covered by a warranty?
Yes, all our furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.