Returns & Exchanges

At Gone Stores, we want you to be completely satisfied with your home decor and furniture selections. If a piece doesn't fit your space perfectly, you can return most items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Gone Stores account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Carefully repackage the items in their original boxes with all protective padding and hardware included to ensure the product arrives back to us in pristine condition.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your package, ensuring any old shipping labels are fully covered.

• 4.
  Quality Inspection and Refund

  Once our warehouse team inspects the returned home goods, we will process your refund to the original payment method within 5 to 7 business days.